Fotouhi, Negin, and Masoumeh Latifi Benmaran. 2026. “The Effect of Artificial Intelligence Components on Improving Customer Experience: The Mediating Role of Social Media Marketing and the Moderating Role of Response Strategy”. Future of Work and Digital Management Journal, January, 1-23. https://journalfwdmj.com/index.php/fwdmj/article/view/330.