The Impact of Manager Support and Digital Feedback Quality on Employee Engagement
Keywords:
Employee engagement, manager support, digital feedback quality, organizational behaviorAbstract
This study aimed to examine the predictive roles of manager support and digital feedback quality on employee engagement in the Malaysian workforce. A correlational descriptive design was used to investigate the relationships between the variables. The study involved 379 full-time employees from various sectors in Malaysia, selected using stratified random sampling based on the Krejcie and Morgan sample size table. Data were collected via an online self-report survey comprising three standardized instruments: the Utrecht Work Engagement Scale (UWES-17), the Perceived Supervisor Support Scale (PSS), and the Feedback Environment Scale (FES). Statistical analyses were performed using SPSS-27, including descriptive statistics, Pearson correlation, and multiple linear regression to determine the strength and significance of relationships among variables. Inferential analysis revealed significant positive correlations between employee engagement and both manager support (r = .61, p < .001) and digital feedback quality (r = .54, p < .001). Multiple regression analysis showed that manager support and digital feedback quality jointly predicted employee engagement, F(2, 376) = 159.84, p < .001, with an R² of .44. In the regression model, manager support (β = .48, p < .001) emerged as a stronger predictor than digital feedback quality (β = .33, p < .001), indicating that both interpersonal and digital communication factors significantly influence employee engagement. The findings underscore the critical importance of both managerial support and digital feedback quality in promoting employee engagement within digitally evolving organizations. Managerial behaviors that convey support and well-designed digital feedback systems together form a robust foundation for sustaining employee motivation and involvement. These insights are particularly relevant for organizations operating in hybrid or technology-mediated environments and offer strategic directions for leadership development and digital communication practices.
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