Identifying Key Metrics of Digital Transformation Readiness
Keywords:
Digital transformation readiness, Organizational infrastructure, Leadership commitment, Cultural change, Strategic alignmentAbstract
This study aimed to identify and conceptualize key organizational metrics that define digital transformation readiness across infrastructural, cultural, and strategic domains. This qualitative research employed a constructivist approach using semi-structured interviews with 26 participants from various organizations based in Tehran, including IT professionals, innovation managers, and strategic decision-makers. Participants were selected via purposive sampling, and data collection continued until theoretical saturation was reached. Interviews were transcribed verbatim and analyzed using thematic analysis, facilitated by NVivo software. The analysis process included open, axial, and selective coding to extract and refine categories and subcategories related to digital transformation readiness. Thematic analysis revealed three overarching categories of digital transformation readiness: organizational capability and infrastructure, human capital and culture, and strategic alignment and governance. Within these categories, key subthemes included IT infrastructure preparedness, cybersecurity infrastructure, data governance, employee digital competency, leadership commitment, learning culture, strategy integration, KPI systems, and policy adaptability. Participants highlighted the interplay between technical systems and human readiness factors, underscoring the importance of alignment between strategic intent and operational capacity. The findings support the notion that readiness is a dynamic, multi-layered construct involving both internal and external organizational dimensions. Comparisons with existing literature further validated these metrics as practical indicators of readiness across sectors. This study provides a comprehensive, empirically grounded framework for assessing digital transformation readiness by integrating infrastructural, human, and strategic components. The findings offer actionable insights for organizations seeking to benchmark their preparedness and design interventions that foster successful digital transitions. Readiness should be treated as an evolving organizational capability that requires continuous evaluation and adaptation in response to technological and environmental change.
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