Managerial Flexibility and Operational Efficiency: The Mediating Role of Role Consistency
Keywords:
Managerial Flexibility, Role Consistency, Operational EfficiencyAbstract
This study aimed to investigate the relationship between managerial flexibility and operational efficiency, with role consistency examined as a potential mediating variable. A descriptive correlational design was employed, and data were collected from 419 participants working in medium and large-scale organizations across Pakistan. The sample size was determined using the Morgan and Krejcie table, and participants were selected through stratified random sampling. Standardized instruments were used to measure managerial flexibility (Combe & Greenley, 2004), role consistency (adapted from Rizzo et al., 1970), and operational efficiency (Ward et al., 1998). Data analysis included Pearson correlation to examine bivariate relationships using SPSS-27 and Structural Equation Modeling (SEM) in AMOS-21 to test the hypothesized mediation model and evaluate model fit indices. Pearson correlation results showed that managerial flexibility was significantly correlated with operational efficiency (r = .54, p = .001) and role consistency (r = .47, p = .002), while role consistency was also positively correlated with operational efficiency (r = .49, p = .003). SEM results indicated excellent model fit (χ² = 164.87, df = 84, χ²/df = 1.96, CFI = 0.96, RMSEA = 0.046). The direct effect of managerial flexibility on operational efficiency was significant (B = 0.44, β = .46, p = .001), as were the paths from managerial flexibility to role consistency (B = 0.41, β = .47, p = .001) and role consistency to operational efficiency (B = 0.36, β = .42, p = .002). The indirect effect of managerial flexibility on operational efficiency through role consistency was also significant (B = 0.15, β = .20, p = .003), confirming partial mediation. The results underscore the importance of embedding role consistency within flexible managerial environments to optimize operational efficiency, highlighting a balanced strategic approach for enhancing organizational performance.
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