Examining the Impact of Employees’ Mental Models on Organizational Citizenship Behavior in Iran Air Using Structural Equation Modeling
Keywords:
Employees’ Mental Models, Organizational Citizenship Behavior (OCB), Iran National Airline (Homa)Abstract
The aim of this article is to examine the impact of employees’ mental models on organizational citizenship behavior (OCB) in the Iran National Airline (Homa). To achieve this objective, a survey research method was employed. Data were collected through standardized questionnaires that assessed mental models and organizational citizenship behaviors. These questionnaires were distributed among 380 managers and employees of Iran Air. Data analysis was conducted using SMARTPLS software and appropriate statistical measures such as Cronbach’s alpha, composite reliability (CR), and average variance extracted (AVE). By applying partial least squares structural equation modeling (PLS-SEM), the causal relationships between independent variables and organizational citizenship behavior were tested. The results revealed that key factors—including self-efficacy, job satisfaction, organizational commitment, organizational culture, leadership support, organizational justice, the quality of internal communications, and motivational and reward systems—have a positive and significant impact on organizational citizenship behavior. Model validation indices such as Cronbach’s alpha, composite reliability, and convergent and discriminant validity confirmed the quality of the constructs and the explanatory power of the model. The conceptual model accounted for more than 60% of the variance in organizational citizenship behavior, indicating a high predictive capacity of the examined variables.
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Copyright (c) 2026 Mohsen Bakhtyari, Mohammad Feizi Zangir, Mahmoud Dahgan (Author)
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